Remote Polish-speaking Customer Service Representative

2 days ago

Heraklion, Crete, Greece Cross Border Talents Full time €15,000 - €25,000 per year


As a Polish-speaking Customer Service Representative for the leading brand of handcrafted jewellery, you will be responsible for providing exceptional customer service to eCommerce clients. You will handle inquiries and concerns through multiple communication channels, including phone and email.

The start date is October 31

Key Responsibilities:

  • Respond to customer requests related to eCommerce, including order upselling, troubleshooting, and handling fraud orders and returns.
  • Maintain strong customer relationships by addressing inquiries about orders, returns, refunds, and promotions.
  • Provide information regarding ongoing promotions and new offers.
  • Address common customer questions such as "Where is my order?" and "How can I get a refund?"

Training: 2 weeks (remote, paid by the company)

Schedule: Monday - Sunday, 08:00 - 21:00

Required Skills:

- Previous experience not required

- Language Skills: Polish (C2) and English (C1)

- Technical Level: Very good (general PC-operating skills), but no specialized technical skills are required.

- EU member state passport or a valid residence card for Greece



Package Details

What In on Offer:

- Fully remote job from anywhere in Greece (islands included), also during the training period

- Relocation assistance for a smooth transition (for candidates moving from abroad)

- Comprehensive training and development opportunities.

- A dynamic and supportive work environment.

- Opportunities for career advancement within a globally recognized company.

- Competitive salary and benefits package.

If you are a motivated individual with a passion for technology and customer service, we encourage you to apply. Join us in delivering exceptional experiences to our customers.

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