DevOps Engineer

Job ID:

Required Travel :Minimal 

Managerial - No

Location: Greece- Athens (Amdocs Site) 

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit  

At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

Immerse yourself in the design, development, modification, debugging and maintenance of our client's software systems Engage with specific modules, applications or technologies, and look after sophisticated assignments during the software development process.

1.   Engineering - Design, develop, modify, and integrate complex infrastructure automation and deployment systems; Ensure code and configuration are maintainable (IaaC), scalable, and supportable; Use extensive knowledge & expertise of the Amdocs product/solution and technologies to support the direction of the infrastructure solution. Follow Amdocs software engineering standards, applicable software development methodology (such as design-led thinking, DevOps), and release processes. Promote system reliability and operability. Serve as an expert on specific technology.
 
2.    Investigation - Investigate infrastructure issues by reviewing/debugging CI/CD pipeline and runtime environments, and providing fixes (analyze and fix bugs) and workarounds. Review changes for operability to maintain existing software solutions. Highlight risks and help mitigate them from technical aspects.

3.    Technical Expertise - Serve as a highly specialized Technology / Product expert, acting with high autonomy to deliver agreed technical objectives. Provide technical expertise in terms of Infrastructure architecture usage for functional and non-functional aspects; Obtain a strong technology context understanding while making technical decisions and solving technical issues; Able to resolve significant and unique problems that have a high level of complexity.

4.    Professional Leadership - Provide guidance to DevOps engineers for the E2E software deployment, maintenance & lifecycle; Enforce and guide on technical standards (e.g. tools, and platforms), ensure that documentation related to the application life cycle architecture is correct and up to date; Enforce quality processes, such as performing technical root cause analysis and outlining corrective action for given problems, promote Developers autonomy.

5.    Innovation & Continuous Improvement - Promote continuous improvements/efficiencies to the product life cycle and business processes by utilizing common tools and different innovation techniques and guiding the reuse of existing ones.

6.    Stay up to date with new technologies in practice in the industry.

7.    Teamwork and Collaboration - Collaborate and add value through participation in peer reviews, provide comments and suggestions, and work with teams to achieve goals. Serve as the technical focal point with other teams to resolve issues.

8.    Quality and SLAs - Contribute to meet various SLAs and KPIs as applicable for the organization - for example, Responsiveness, Resolution, Software Quality SLAs, etc.. Ensure that assigned tasks are completed on time and that delivery timelines are met in accordance with the organization's quality targets.

9.    Onboarding and Knowledge Sharing - Onboard new hires and train them on processes, share knowledge with team members, take an active role in technical mentoring within the team, and elevate the team's knowledge.

Must-Haves

• years of experience in Script development + IT experience in one of the common languages (Python, Groovy, Bash).

•    5+yr experience in Microservices and Orchestration - Kubernetes.

•    Proven experience in CI/CD and MS areas, including Configuration Management and continuous integration tools (Jenkins, BitBucket, Nexus), in designing complex solutions based on Automation Tools and Deployment on common cloud computing platforms (AWS, Azure, etc.), skilled with several third-party tools (e.g., Postgres, Cassandra, Helm, Groovy, Nagios, Liquidbase, Couchbase).

• years of experience with infrastructure-as-code.

•    Deep understanding and experience in the DevOps ecosystem and IT operation systems.

•    Hands-on experience in building, releasing, deploying, and monitoring tools, Prometheus/Grafana, Nagios, ELK.

•    Rich experience in infrastructure/foundations / IT for at least 5-6 years, working in an agile development environment.

•     Experience designing & implementing TLS, Load balancing, and High availability for cluster/Hybrid production-like environments.
Nice to have:

•    Previous experience working in a production support environment.

•    Configuration-as-code, including one or more tools - CloudFormation, Ansible, Chef, Puppet, SaltStack, Terragrunt, or Terraform.

•    You will be responsible for the integration between a major product infrastructure system and the Amdocs infrastructure system, driving automation, helping teams work smarter and faster.

•    Be a key member of an international, highly skilled and encouraging team with various possibilities for personal and professional development

 Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce