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Rooms Division Manager-Domes Aulus Zante
2 weeks ago
Welcome to Domes
Domes Resorts is one of the most awarded and leading lifestyle hospitality brands in Greece, and one of the fastest up-and-coming in Europe.
With presence in Crete, Ionian Islands, Chalkidiki, Cyclades, Athens and Portugal, all our destinations have been handpicked with a culture to share and inspire by creating curated concepts and signature experiences through our 4 innovative brands and our affiliation with the biggest hospitality brands like Marriott & Hilton.
Our people constitute a key element of our success. We strongly support the power of our team, offering young people the chance to grow and own their career journey in a progressive & innovative working environment with passion, humbleness, and perseverance. Teamwork, integrity and career development are only some of the reasons that close to 2000 employees, each year, trust their future with us.
Domes Resorts are now hiring a Rooms Division Manager for Domes Aulus Zante, Autograph Collection Resort.
We are looking for a highly energetic, results driven and experienced Rooms Division Manager to join our hospitality group, which is focused on offering a luxurious experience for our guests.
Key Responsibilities
- Manage front office, housekeeping, guest relations departments and back of the house departments.
- Conduct spot checking of rooms to ensure standards are cnstantly met.
- Ensure control of expenditures as well as budgets set.
- Ensure timely, efficient & professional welcome and check-in is provided by all front office colleagues.
- Oversee the maintenance and configuration of the Opera system.
- Monitor level of customer service (i.e. by analyzing the Guest Satisfaction Reports).
- Work in partnership with Guest Services, Reservations, Sales & Housekeeping to ensure guests' needs are exceeded regarding room requirements.
- Ensure all employees adhere to company 5* grooming standards.
- Lead by example, empowering effective team working relationships.
Technical Skills
- High School diploma, general education degree or international equivalent required. College degree preferred.
- Proven work experience as Rooms Divison in supervisory/management capacity in a luxury property required. Previous guest service and general computer experience preferred. Property Management Software experience preferred.
- Language Skills: Excellent knowledge of the English language is mandatory as well as the ability to speak, read and write clearly. Must be able to listen to, read and/or write instructions, memos, short correspondences and messages. Second language preferred.
- Expertise in Opera
Personality Competencies
- Excellent communication and people skills.
- Good organizational and multitasking abilities.
- Successfully manage stress, anxiety, and pressure associated with tight deadlines, heavy workload, and hotel emergency situations.
- Detail Orientation
- A team player with a positive can-do attitude and a hands-on, results-driven approach
- Must be able to manage multiple priorities in a fast-paced environment.
- Competitive Remuneration Package
- Indefinite Contract
- Continuous Training & Development opportunities
- Friendly and hybrid Work environment
All applications will be treated with absolute confidentiality. Only qualified candidates will be contacted.
