Guest Relations Manager Luxury Collection Marriott Zakynthos
7 days ago
SWOT Hospitality is looking to recruit
Guest Relations Manager
on behalf of Hymnos Luxury Collection Marriott Zakynthos
About the role:
- Serve as the primary point of contact for all guests, ensuring a warm and welcoming experience while managing guest grievances and complaints professionally and efficiently.
- Demonstrate a thorough understanding of the hospitality industry, advising team members on the unique standards and service excellence expected from a Luxury Collection property.
- Utilize guest feedback, engagement surveys, and satisfaction ratings to proactively adapt services and operational processes, enhancing overall guest satisfaction.
- Foster and maintain relationships with guests, ensuring personalized experiences tailored to individual preferences, thereby maximizing guest loyalty.
- Work collaboratively with all hotel departments, effectively communicating any issues related to guests or operations to ensure swift resolutions.
- Conduct regular outreach to returning guests to reinforce relationships and create a sense of belonging among patrons.
- Lead and train the guest relations team, promoting a culture of service excellence that aligns with Luxury Collection standards.
- Manage the welcome and farewell processes, ensuring all guests feel valued and special throughout their stay.
- Proven experience in a luxury guest relations role, preferably within high-end hotel brands.
- Exceptional communication and interpersonal skills, with a genuine passion for hospitality.
- Ability to think quickly and remain calm in high-pressure situations.
- Strong leadership skills with experience in training and developing staff.
- Proficiency in utilizing feedback systems and guest satisfaction tools.
- Fluency in multiple languages is an advantage.
- Flexibility to work various shifts, including evenings and weekends, as required by the hotel operations.
- Dynamic, Friendly and Supportive working environment
- Opportunities for career development within the company
- Competitive salary
- Work with the best professionals in tourism industry
- Accommodation & Meals
why SWOT…
- We are leading Hospitality Management Company in Greece and an approved white flag operator of Hyatt, Marriot International, Accor Hotels, Hilton, Nikki Beach, Worldwide and IHG Hotels & Resorts.
- We are laser focused on hospitality strategic and financial advisory with an impeccable trach record.
- We will give you the opportunity to work with the best practitioners from Greek hospitality market.
- We offer stability and career prospects in a transparent working environment.
- We work with the best professionals in the tourism industry.
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Zakinthos, Greece SWOT Hospitality Management Company Full timeSWOT Hospitality is looking to recruit Guest Relations Manageron behalf of Hymnos Luxury Collection Marriott ZakynthosAbout the role:Serve as the primary point of contact for all guests, ensuring a warm and welcoming experience while managing guest grievances and complaints professionally and efficiently.Demonstrate a thorough understanding of the...
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