Customer Service Representative

7 days ago

Athens Greece David Kennedy Recruitment Full time


David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Dutch-speaking Customer Representative to join their teams in Greece.

Position: Customer Service Representative

Location: Remote, Greece

Work model: Remote

Employment type: Full-time

Remuneration: Base salary + bonuses. 

DUTIES AND RESPONSIBILITIES:

  • Serve as the main point of contact via telephone, ensuring efficient call handling and clear, professional communication.
  • Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
  • Act as a key focal point for our leading accommodation partners by answering basic questions & queries about rooms modifications, rates and/or availability, extranet tooling usage, etc.
  • Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
  • Make sure that great levels of client service is delivered at all times as well as a positive experience for our partners.

REQUIREMENTS:

  • Native/fluent in Dutch & English (at least B2 level), both oral and written
  • Ability to identify, apply and explain your product and/or service expertise with clarity
  • Ability to cover morning, weekend and afternoon shifts on rotation with colleagues
  • Tech savvy and full proficiency with MS Office products
  • Resident of Greece or ability to relocate under short notice.

BENEFITS:

  • Excellent remuneration package based on experience, skills and performance
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • 25 days' annual leave per year
  • Meal allowance
  • Relocation support
  • Guidance and tools to reach your full potential
  • And many others

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