Content Moderation

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

It started with one Ridiculously Good idea—create a different breed of BPO At TaskUs, we understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. If that's something you want to be a part of, apply today 

So what does a Content Moderator really do? 

Think of yourself as someone who will ensure high quality and safe experiences for both people and businesses across the social media family of apps, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Content Moderator. 

As a Content Moderator, you will be instrumental in keeping our online world engaging, appropriate, and safe. You will apply a content policy to digital content and execute handling procedures with consistency. The best candidates are able to identify subtle differences in the meaning of digital communication and accurately enforce the client's terms of use by carefully monitoring reports of abuse on the site. You will actively participate in employee assistance programs, program reporting initiatives and training to foster the well-being of you and the employee community. A Bilingual Content Moderator will escalate through appropriate channels any changes that may impact performance or as necessary to maintain required KPIs. You will also adhere to security measures, confidentiality, and other project requirements in any way related to your work. 

Roles and responsibilities:

• Working on a computer each day reviewing content such as videos, news stories, still pictures, political ads, and social media profiles.

• Score this content on areas such as age-appropriateness, level of violence, sexual content, and political transparency.

• Meet internal Service Level Agreements and Key Performance Metrics

• Partner and collaborate with leadership on strategic projects as needed

• Participate in all Internal and External mandated trainings and/or seminars

• Get to know, understand, and comply with TaskUs policies and procedures

Technical skills and qualifications:

• Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications

• Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues 

• Fluent in the Russian language, as well as reading and writing in Russian

• Fluent in the English language, as well as reading and writing in English

• Must be at least a high school graduate

Soft skills:

• Problem-solving and critical thinking skills

• Great communication skills, written and orally

• Must be adaptable and flexible, demonstrating abilities to work with process and information changes

• Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments 

• Coachable - Open to feedback and can show improvement

Personality traits required:

• Resilient, calm, and professional when dealing with challenging situations

• Adaptable to a dynamically changing business 

• Trustworthy and reliable with a high level of integrity

• Resourceful, high attention to detail, and the ability to multitask

What's in it for you?

• Competitive salary

• Great benefits package

• Professional growth opportunities with the chance to learn from many different functions

• A fun and inclusive workplace

TaskUs devotes considerable resources to the wellbeing of its employees. Being a Content Moderator means participating in skills groups, counselling sessions, coaching sessions, or other wellness and resiliency programs. You will have 24/7 access to our Wellness & Resiliency Team to bolster your mental

wellbeing.

Requirements:

• All employees exposed to graphic content will attend wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment.

• All employees exposed to graphic content will attend Resiliency Trainings.

Creating a Culture of Awareness and Prevention through Psychological Health and Safety:

TaskUs believes in being transparent with our new employees about their job duties and the possible impact. Some of our campaigns include disturbing content. Examples of these types of material may include but are not limited to:

• Child exploitation and abuse

• Animal torture

• Gang Violence

• Murder

• Hate Speech

• Pornographic Content

As a Content Moderator it is important for you to know the potential risks related to this type of work. While TaskUs is focused on employee wellness by having counsellors on-site, resiliency programming, and other psychological health and safety programming, exposure to graphic and disturbing content is unavoidable in some job roles. Some individuals with a sensitivity to viewing graphic or disturbing content may be at risk for developing distress, mental health symptoms, or, in rare instances, Secondary Traumatic Stress based on the content they are viewing.

TaskUs reserves the right to reassign an employee to other TaskUs projects based on staffing needs, employee performance, and other considerations. 

In order to help create a community that is safe for all employees, the Wellness & Resiliency Team takes an active role in the primary prevention of mental health concerns through direct practice efforts, e-learning, skills training, and outreach efforts to the TaskUs community.

TaskUs offers a comprehensive, global psychological health and safety program for employees, guided by clinical psychology and grounded in neuroscience. Integrating evidence-based activities and information into employees' job duties to bolster psychological functioning is essential in serving employees' needs at every stage of your journey.

About Us

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech, and HealthTech. As of March 2023, TaskUs had a worldwide headcount of approximately 47,700 people across 27 locations in 13 countries, including the United States, the Philippines, and India.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL