Customer Loyalty

Contact Center, a member of the ICAP Outsourcing Solutions Group, and a leader in the field of Customer Service, is seeking candidates for the position of: Customer Retention & Renewal Advisor via Calls for a Telecommunications Provider"

Responsibilities

• Contact existing customers with the aim of renewing and maintaining the partnership

• Understand customers' needs and propose the most suitable solution

• Handle inbound and outbound calls with professionalism and courtesy

• Participate in customer retention and loyalty processes

Requirements

• High school diploma or higher education (University/College/Technical Institute)

• Comfortable with phone communication and a customer-centric approach

• Very good knowledge of computers

• Previous experience in a similar role is desirable

• Reliability, professionalism, and team spirit

We Offer

• Fixed monthly salary above the basic wage, up to €1200 gross

• Stable employment with a permanent contract (6-hour or 8-hour shifts)

• Paid training and mentoring by experienced professionals

• Performance bonuses

• Flexible working hours in shifts, Monday to Friday (09:00–21:00)

• Career development opportunities in an organized, multinational environment

• Excellent working environment & team support

• Easy access via public transportation (next to Neo Faliro ISAP station)

If you're looking for your next professional experience to help you grow, send us your CV
We will contact you by phone to schedule an interview.

For any further clarification, feel free to reach out — all applications are handled with confidentiality and respect.