Guest Relations
1 week ago
Καθήκοντα:
Υποδοχή και καλωσόρισμα των πελατών κατά την άφιξη και αναχώρηση με φιλικό και επαγγελματικό τρόπο.
Διαχείριση check-in και check-out, καθώς και ειδικών αιτημάτων (VIP, ειδικές κρατήσεις).
Ανταπόκριση σε ερωτήματα, παράπονα ή αιτήματα πελατών με άμεσο, ευγενικό και αποτελεσματικό τρόπο.
Συντονισμός με άλλα τμήματα (Housekeeping, F&B) για να εξασφαλιστεί η ομαλή εξυπηρέτηση των πελατών.
Παροχή πληροφοριών για τις υπηρεσίες του ξενοδοχείου, τοπικά αξιοθέατα και δραστηριότητες.
Προσόντα:
Πτυχίο ή εμπειρία σε Τουρισμό / Φιλοξενία (επιθυμητό).
Άριστη γνώση ελληνικών και αγγλικών (και άλλες γλώσσες επιπλέον θα θεωρηθούν πλεονέκτημα).
Εξαιρετικές επικοινωνιακές δεξιότητες, ευγένεια και ικανότητα επίλυσης προβλημάτων.
Προσφέρουμε:
Ανταγωνιστικό πακέτο αποδοχών
Εκπαίδευση στον τομέα Guest Relations και χρήση συστημάτων ξενοδοχείου
Εργασιακό περιβάλλον με έμφαση στην ποιότητα εξυπηρέτησης και την ικανοποίηση του πελάτη
Δυνατότητες εξέλιξης εντός του ομίλου
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