Client Retention Specialist

2 weeks ago

Athens Thessaloniki, Greece DTS Cloud Security MonEPE Full time €30,000 - €60,000 per year


Client Retention Specialist - German Market (m/f/d)

​ Professionals

​ Athens, Thessaloniki



​ Permanent

​ Full-time



At DTS Cloud Security, an integral part of the DTS Group, we are at the forefront of innovation in cyber security, managed services and technologies. With our two high-tech data centers and our own security software, we offer customized hybrid solutions to our clients. Enjoy working in one of our 14 locations, with flat hierarchies and an open-door culture. Our diverse and international team of over 450 employees work in a flexible, friendly, and collaborative environment. Discover exciting opportunities with us, where your ideas are valued and your journey is our priority. Be a part of our mission to innovate and secure the digital future.


  Your Tasks

As a Client Retention Specialist – German Market (m/f/d), you will join our experienced sales team in the German market to promote our Cloud and Cyber Security solutions.You will play a key role to cultivate long-term relationships with our existing customers: uncovering new opportunities through upselling and cross-selling, driving customer satisfaction and strengthening existing partnerships. The following activities are within your area of responsibility:

  • Proactively engage with your warm list of accounts to identify new sales opportunities and drive upselling and cross-selling initiatives
  • Act as the trusted advisor by supporting customers and understanding their needs in depth
  • Develop and maintain strong, long-term relationships with existing customers to ensure satisfaction and develop trust
  • Close collaboration with our technical specialists to offer our customers the best possible service
  • Monitor account performance and identify evolving needs and growth opportunities
  • Grow with the role, developing your own sales channels and strategies over time
Your Profile
  • Sales or account management experience in B2B environments with a hands-on approach
  • Good prior knowledge in the IT environment with a focus on Cloud, Cyber Security Solutions or Managed Services is an advantage
  • Strong relationship-building and communication skills with the ability to identify client needs and provide tailored solutions
  • Highly organized and reliable with the ability to handle multiple accounts
  • Willingness to learn with an enthusiasm about IT and Cyber Security
  • Excellent written and spoken German and English skills complete your profile
We Offer
  • 30 days of vacation (regardless of the length of service)
  • Private health insurance for our employees and their dependents (spouse/children)
  • In-depth, comprehensive training (approx. 1-3 months) in Germany at our expenses included one monthly flight back to Greece during the whole training period
  • Go for EAT - Ticket restaurant card
  • Modern hybrid way of working, characterized by flexible working arrangements
  • Team-oriented working environment and a broad variety of tasks in an international and diverse team, based on trust and transparency
  • Continuous opportunity for personal and professional development and learning
  • Personal company hardware
  • Free snacks and beverages

  Interested?

Sokratis Baltzis



Become part of our team and bring in your professional knowledge as well as your positive personality traits

Have we sparked your interest? If so, we look forward to receiving your detailed application, stating your desired (gross) salary and the earliest possible starting date.

Do you have any further questions about your career at DTS? Please give us a call


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