Front Office Supervisor
3 days ago
Role
Responsibilities
- Supervise daily Front Office operations ensuring exceptional guest service across all touchpoints.
- Assist in training, mentoring, and guiding Front Office team members to uphold Amanzoe service standards.
- Act as a key point of contact for guests during their stay, ensuring prompt and thoughtful service.
- Resolve guest concerns with discretion and professionalism, implementing service recovery as required.
- Coordinate with all departments to ensure a smooth and welcoming guest experience.
- Maintain accurate guest records, preferences, and notes in Opera PMS.
- Monitor shift reports, handovers, and communication logs to ensure consistency and continuity.
- Support the Front Office Management Team with daily briefings, performance reviews, and operational planning.
- Promote in-house services and experiences, and assist in enhancing upselling opportunities.
- A degree or diploma in Hospitality Management from a recognised institution.
- A minimum of 2 years' experience in a supervisory role within the Front Office of a 5-star luxury hotel or resort.
- Advanced knowledge of Opera PMS or Fidelio and strong proficiency in MS Office.
- Fluency in both Greek and English (written and verbal) is essential.
- A third language (e.g. French, Italian, Spanish) is highly desirable.
- Exceptional interpersonal and communication skills.
- Leadership qualities with a proactive and hands-on approach.
- High attention to detail and ability to thrive in a fast-paced environment.
- Legal right to live and work in Greece is required.
- Single accommodation with a monthly utility allowance (electricity and water)
- Access to eCornell and Typsy training platforms
- Uniform and transportation provided
- Discount on Amanzoe's F&B outlets and boutique
- Participation in the Amanzoe Elite Program (local discounts)
- Staff meals and coffee breaks during shifts
- Complimentary wellness activities (yoga, tennis, gym classes)
- Annual staff party and Family Day
- Opportunities for career advancement across the Aman Group
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