Guest Relations

19 hours ago

Heraklion, Crete, Greece Hirelink Full time €15,000 - €25,000 per year

About the role

Hirelink is building 2026 teams and is leading the hiring process for Guest Relations Agents across all of Greece. If you deliver welcomes, build trust with guests, and resolve issues before they escalate, wed like to meet you.

What youll do

  • Own the pre-arrival stay post-stay journey: welcome emails/calls, preferences, special occasions.

  • Meet & greet in the lobby, escort and room orientation; explain facilities, activities, and dining options.

  • Manage daily VIP/returner lists, arrange amenities, celebrations, upgrades (per policy) and surprises.

  • Handle feedback/complaints with empathy; solve or escalate per SOP; log follow-ups and recoveries.

  • Maintain accurate PMS/CRM notes (Opera/Guestware or similar) and handovers, prepare arrival reports.

  • Encourage reviews/NPS where appropriate, support guest communications (phone/email/messaging apps).

What you bring

  • Guest Relations/Front Office/Concierge (luxury or high-volume resort a plus).

  • Fluent English, Greek or another language (German/French/Italian/Russian) is a strong plus.

  • Polished communication, empathy, and resolution skills; confident, warm lobby presence.

  • PMS/CRM familiarity (Opera/Guestware or similar); strong organization and time management.

  • Flexibility for rotating shifts including evenings/weekends.

  • Eligibility to work in Greece. Professional appearance.

Whats on offer

  • Placement in premium and modern systems & guest-experience SOPs.

  • Accommodation provided + 3 meals/day.

  • Competitive package based on experience (shared during interview).

  • Uniform provided; training & growth path (Senior Guest Relations / Shift Leader).

Season & timeline
Seasonal full-time roles on rotating rosters. Multiple 2026 start dates, with potential extension based on performance & needs.

Type
Seasonal · Full-time · Recruiting now for March - April 2026 starts

Apply now
Via LinkedIn Easy Apply or submit your CV (PDF) noting your 2026 availability and language skills.

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