Tier 1, Helpdesk Technican

We are looking for a goal-oriented individual to join our global IT Team as a Tier 1 Helpdesk Technician. In this role, you will work alongside other team members to provide quality service and support to end users.

Duties will include responding to customer inquiries, providing onsite assistance with desktop/laptop hardware and software related issues, troubleshooting on-network and remote connectivity issues, and day-to-day helpdesk tasks like office relocations and hardware repairs/replacements.

The perfect candidate for this position should be well rounded, having experience in supporting users in a Global organization. Familiarity with administering Active Directory, Office365, VPN, and print management systems is advantageous.

This is an in-office position. IRI will
not
be providing relocation allowances. IRI will
not
be providing visa sponsorship. Remote work may be required from time to time.

The starting salary is 1000€ per month up to1350€ per month with appropriate experience.

Responsibilities

• Be the first point of contact to provide IT Helpdesk triage and support to end users.
• Handle users' inquiries and provide solutions promptly and in a professional manner.
• Receive, triage, escalate and monitor IT service requests and fault reports throughout their lifecycle using the service management tools provided.
• Perform deployment of laptops and mobile devices, including installation of core applications like Microsoft Office using deployment tools.
• Develop and maintain documentation and user-guides for business software.
• Assist in implementation of internal IT initiatives and projects.

Qualifications

• Positive, self-motivated, detail-oriented, with a strong sense of responsibility and adaptability.
• Enthusiastic team player with strong communication and interpersonal skills who also can work independently.
• Must be able to lift up to 40lbs.
• Must be able to work on a ladder.
• Able to work in a multinational environment.
• Fluent in both spoken and written English.
• Proficiency in supporting standard business software including Windows 10/11, Office365 (Outlook, Word, Excel, Teams etc…), and Adobe Acrobat.
• Proficiency in supporting peripheral IT devices (printers, scanners etc…)
• Experience in supporting the following technologies: Windows Active Directory (2012 or higher), LAN/WAN networking, mobile devices (Android and IOS platforms), is a plus.
• Certifications in Microsoft Technologies (MTA/MCTS), CISCO (CCT/CCNA), CompTIA Network+ and/or CompTIAA+, is an advantage.
• 2 years IT support experience in a multinational company is highly preferred.
• Holder of diploma or above in IT or related subject is preferred.