Croatian-Speaking Customer Experts for Vinted

5 days ago

Athens, Attica, Greece TP Greece Full time €25,000 - €75,000 per year
Job Overview:

Join our Customer Experts team and make a positive impact by assisting platform members with their purchases in Vinted

At TP in Greece, in collaboration with Vinted, the largest online international C2C marketplace in Europe dedicated to second-hand fashion., we are seeking individuals with a passion in sustainable living. Join our team in assisting platform members with their online purchases, by selling or exchanging new or second-hand fashion items.

Be part in our commitment to sustainability and social impact and turn every transaction into a happy customer

What you will do:
  • Be the primary point of contact for customer requests, representing Vinted.
  • Handle the continuous communication via ticketing and chat with platform members regarding incidents, issues and questions
  • Resolve common issues and answer questions self-reliantly based on tools, information, processes, and training provided by our client
  • Escalate issues to internal and external stakeholders, depending on issue type and severity and according to documented escalation procedures
What you will bring:
  • Excellent Croatian reading and writing skills
  • Good English reading and writing skills (B2+ level)
  • Strong interpersonal and communication skills
  • Service-minded and empathetic, ability to independently support customers
  • High proficiency using computers (typing, quickly navigating between various tools)
  • Comfortable working for a global company and in an international work environment
  • Proven ability to work effectively in a team environment
  • Customer Service experience is preferred
What we offer
  • Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-))
  • Competitive monthly salary + 2 extra salaries per year
  • Refer-A-Friend: Bring your friends and receive great bonuses
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • The opportunity to work for a Great Place to Work-Certified Company
This is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunitiesto all, regardless of gender, ethnicity, religion, culture or age. For these reasons, we invite you to join our big family.

Find out more

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