HR Supervisor

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

The HR Supervisor will oversee HR operations within the BPO environment, managing a team of generalists and senior generalists to ensure effective implementation of HR policies and procedures. This role involves providing leadership and direction to the HR team, ensuring on-time and accurate support for teammates. The HR Supervisor will manage employee relations, case management, performance management, training, and compliance, with a focus on supporting a dynamic and fast-paced BPO setting.

Key Responsibilities:

People Management:

• Lead, mentor, and supervise a team of HR generalists and senior generalists.

• Ensure the HR team provides timely and accurate support to teammates

• Foster a collaborative and high-performing team environment.

Employee Relations:

• Act as a point of contact for employees and managers regarding HR policies, procedures, and programs.

• Address employee concerns and grievances promptly and effectively.

• Foster a positive work environment through conflict resolution and employee engagement initiatives.

Performance Management:

• Implement and manage performance appraisal systems.

• Provide guidance and support to managers on performance-related issues.

• Facilitate employee development plans and succession planning.

Training and Development:

• Identify training needs and coordinate training programs.

• Monitor and evaluate training effectiveness.

• Support continuous learning and professional development initiatives.

Compliance and Policies:

• Ensure compliance with labor laws, regulations, and company policies.

• Maintain and update HR policies and procedures as needed.

• Conduct regular audits to ensure adherence to HR standards.

HR Metrics and Reporting:

• Track and analyze HR metrics to inform decision-making.

• Prepare regular reports on HR activities and initiatives.

• Utilize data to improve HR processes and employee satisfaction.

Leadership and Supervision:

• Supervise and mentor junior HR staff.

• Provide guidance and support to the HR team.

• Lead HR projects and initiatives to drive organizational goals.

Qualifications:

• Bachelor's degree in Business Administration, Management. Humanitarian Studies or related field.

• Minimum of 3 years of experience in an HR role, preferably within a BPO environment.

• Strong knowledge of HR principles, practices, and legal regulations.

• Excellent interpersonal and communication skills.

• Proven ability to handle sensitive and confidential information.

• Strong organizational and problem-solving skills.

• Proficiency in HRIS and Microsoft Office Suite.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL