Sweedish AI/ML Hardware Support

2 weeks ago

Athens, Attica, Greece jobsonboard Full time

Teknisk Supportspecialist för AI-Drivna Enheter (M/K/D) Hybridarbete i Grekland

English Job Description

The Opportunity: Advanced Hardware Support

We are seeking a proactive Technical Support Specialist to assist customers with a leading brand of smart, AI/Machine Learning-driven hardware and domestic technology. This role is flexible, offering Work-At-Home options and is based in Greece. You will provide specialized support for connectivity, app integration, and advanced operational features of the smart devices. This position requires strong problem-solving skills and a deep understanding of modern consumer electronics.

Your Impact: Seamless Smart Home Experience

  • Advanced Troubleshooting: Resolve complex technical issues related to device setup, Wi-Fi/app integration, and the proprietary software that powers the devices.
  • Customer Guidance: Clearly guide users through diagnostics and resolution steps for mechanical and digital faults.
  • Documentation: Maintain accurate records of complex solutions and device performance issues.
  • Flexibility: Utilize the Work-At-Home option available for this project.

What You Bring: The Technical Communicator

  • Language Mastery: Native-level fluency in Swedish.
  • Technical Aptitude: Proven experience in IT support or customer service with expertise in smart home technology, hardware, or AI-driven systems.
  • Work Arrangement: Willingness to work from the Greece office initially, with potential for long-term Work-At-Home.
Relocation Support (for EU Applicants)

The company offers a comprehensive relocation package for candidates moving to Greece, including:

  • 2 Weeks hotel accommodation.
  • Flight ticket (if relocating from inside the EU).
  • Airport Pickup.
  • Real Estate Agency fee coverage.

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