Front Office Manager

Job Description

As a Front Office Manager you will directly supervise all Front Office personnel and ensure proper completion of all Front Office duties. You will direct and coordinate the activities of the Front Desk and Guest Services areas.

Why you'll love F ZEEN KEFALONIA

F ZEEN KEFALONIA owned by the group F ZEEN RETREATS, is an adults and residence only haven surrounded by all shades of blue and green. Following a holistic well-being approach, we are aiming to create unforgettable F ZEEN moments for our guests and introduce them to the Good Life, the art of living well and in harmony with nature and the world. F ZEEN is a mindset and a lifestyle ideal. The combination of personalized service paying high attention to detail with the tailored experiences make F ZEEN KEFALONIA an experience beyond than just a stay. We wouldn't be able to fulfil our vision without our employees, who are the heart of our retreat. For this reason, we provide trainings from top experts as well as a competitive package of perks and benefits to all our staff members, encouraging creativity and passion for work.

What you'll do

Direct operations at the Front Desk and ensure customer service meets our high standards for guest satisfaction

Train and supervise Front Office employees, ensuring they provide excellent guest services and enforce hotel policies

Interact with guests both in person and over the phone, assist with inquiries, and mitigate any guest complaints

Handle specific customers' requests

Handle the Front Desk budget

Compile occupancy reports and financial information for the Managing Director

Control of Front Desk tidiness

Schedule shifts and supervise Front-Office personnel including Receptionists٫ Concierge and Porters

Oversee the compliance with hotel's policies and security requirements

What we are looking for

Proven work experience as a Front Office Manager or Assistant Front Office Manager, ideally in a 5* hotel environment

Excellent command of the English language

Knowledge of any additional language will be considered as an asset

Experience in Hotel Program (PMS)

Computer literacy (Outlook, Excel, Word etc)

Strong knowledge of general hotel industry practices and policies

Excellent management skills, communication skills, and multitasking skills

Professional attitude and appearance

Solid written and verbal communication skills

Ability to be resourceful and proactive when issues arise

Teamwork spirit and customer service attitude

What we offer

Positive working environment

Career development

Competitive remuneration package

Single occupancy accommodation at fully equipped apartments

Daily meals

Uniforms

Transportation from and to the hotel for duty

Other seasonal perks & benefits also in addition to results

Join Our Team

A team that is built on respect and excellent service over collaboration.

A team of likeminded individuals that are motivated to work as a unit to offer our guest unique vacations and unforgettable experiences.

A team of happy employees, that are driven within their working environment to contribute to a common goal

A team that celebrates achievements made individually and encourages positive attitude and integrity

A healthy environment where nature is the focal point, that encourages collaboration and teamwork, allowing space to breath

A mindful and considerate, people-oriented workplace

A family-run company with exceptional high standards both for the guests and the employees alike

You're welcome here

Share in our philosophy. We are waiting for you to join the F ZEEN RETREATS team

Send us your CV at

Stay Connected

Follow: Instagram | Facebook | LinkedIn | Youtube | Spotify |

• F ZEEN RETREATS is an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment.

• Your privacy is important to us and we promise to process all personal data in accordance to the relevant laws and regulations.