Home-Office French-English Customer Advisors

4 days ago

Rhodes, South Aegean, Greece Cross Border Talents Full time €12,000 - €18,000 per year


We are seeking French (fluent, C2 and higher) and English (B2 and higher, written and spoken)-speaking individuals to join our multinational client's team as Customer Support Representatives with an international team supporting a well-known online travel platform. In this role, you will provide high-quality assistance to customers via phone, chat, and email, helping them with reservations, payments, and platform-related queries.

Location: Athens, Greece 

Work Model: Remote (within Greece only) or Onsite in Athens

Start Date: 17 October 2025
Schedule: 09:00-19:00, Monday to Sunday (rotational shifts)

Responsibilities

  • Deliver professional customer support in French and English

  • Handle inquiries regarding reservations, cancellations, payments, and account issues

  • Guide customers through online processes and ensure seamless problem resolution

  • Maintain a high level of empathy, professionalism, and efficiency

  • Work towards set performance goals including quality, response time, and customer satisfaction

Requirements

  • Fluency in French (C2+) and good command of English (B2 minimum)

  • Strong communication and problem-solving skills

  • Customer-oriented attitude and ability to work in a fast-paced environment

  • Availability to work rotational shifts, Monday to Sunday

  • EU citizenship or valid work permit for Greece

Important Considerations-Relocating Candidates:

- Flight tickets reimbursement with first salary

- Candidates relocating from abroad must arrive in Athens 7 days before the start date for hiring documentation

- Relocated employees must work onsite for at least 3 months (unless already living in Greece with housing and internet setup)

Application Deadlines

  • Remote within Greece: Apply by 3 October 2025

  • Onsite relocating to Athens: Apply by 10 October 2025



Package Details
Benefits

  • Competitive salary: 1,200 euros gross per month x 14 payments

  • Remote option available only for candidates already based in Greece with a stable internet connection

  • Onsite option in Athens with support for relocated candidates:

    • 3 weeks of free hotel accommodation near the office

    • Up to 300 euros relocation support (paid with first salary)

    • Legal support with hiring documentation

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