Multilingual Quality Analyst

3 days ago

Athens, Attica, Greece Nm Excellence 2 Full time €35,000 - €45,000 per year
Job Description:

Do you believe in quality over quantity? Are you driven by optimal performance and ensuring best practices? Then the Quality Analyst Role, is for you.

About the job:

  • Prepare and evaluate team members by conducting call monitoring
  • Drive individual results by maintaining policy and procedure resources
  • Formulate a consistent benchmark of high achieving KPIs
  • Identifying patterns of development across all teams and customers.
  • Coach low performers and create a development plan
  • Understand business needs and translate them into people skills and execution strategies
  • Help improve areas of challenge and build on the strengths of individual performers
  • Assist in developing training plans and workflows
  • Provide the trainers with support and feedback on content effectiveness and requirements to meet the business development needs

Your Profile:

  • Near native in the market language
  • Fluent in English
  • Social and analytical skills
  • Business needs and KPIs driven
  • Availability to work in shifts independently
  • Strong MS Office / Computer skills
  • Quality Analyst experience is mandatory
  • CRM Systems training experience will be considered a plus

We look forward to receiving your application. Click the Apply button and our recruitment team, will come in contact with you

Required Skills:

Performance ARe Recruitment Development Support CRM Analytical Skills Availability Business Development MS Office Business English Training

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