PPC Fibergrid

PPC Fibergrid - FTTH Order Management Senior Associate (Attica)

The world of energy is constantly growing and evolving At PPC FiberGrid, we seek people with enthusiasm, knowledge and positive energy, who want to take their career one step further. With a sense of team spirit, trust and empathy, we strive to create a work environment with equal opportunities and respect for everyone, without discrimination.

If you are interested in personal and professional development in a pleasant environment with favorable benefits, we invite you to submit your application today.

Join PPC FiberGrid

The FTTH Order Management Senior Associate receives and manages requests from the end consumers of Service Providers, maintaining open communication with field teams and internal departments within the organization, aiming for the timely (SLA) delivery of the timely (SLA) delivery of the service to end consumers.

Responsibilities:

• Receives and manages requests of end consumers of service providers
• Oversees and coordinates internal teams and external partners to ensure SLA service delivery
• Manages service providers' inquiries/complaints and takes action for their immediate settlement
• Monitors the request flow and informs the IT department and internal teams if any irregularities in the activation process are detected
• Communicates with the warehouse, the commercial department and partners, ensuring the timely completion of the order and the distribution of active equipment
• Updates the predefined performance reports daily

Requirements:

• A Bachelor's degree or Diploma from a University or Technological Education Institute/ College/ Vocational Training Institute preferably in a science, technology, or management discipline
• At least five (5) years of experience in request management departments in the Telecommunications sector or a related high-technology sector
• Experience in team management/coordination
• Experience in CRM systems use
• Excellent knowledge of Microsoft tools (Outlook, Word, Excel, PowerPoint)
• Oral & written communication and presentation skills in both Greek and English
• Availability for shift work

Competencies:

• Growth Mindset
• Ability to effectively manage and solve problems by collaborating with multiple stakeholders
• Very good communication skills
• Team spirit
• Adaptability
• Customer-centric approach

Benefits:

• Attractive remuneration and benefits package
• Continuous training & participation in development activities
• Group health and life insurance program
• Reduced electricity tariff