ICT Support Engineer

2 weeks ago

Heraklion, Crete, Greece Metaxa Hospitality Group Full time €25,000 - €40,000 per year

Metaxa Hospitality Group (MHG) is an internationally multi-awarded group of companies that develops, manages, and operates Resorts and Hotels in Crete and Santorini (Greece). Metaxa Hospitality Group is looking for its ICT department based in Heraklion, for full year employment:

ICT Support Engineer

Necessary qualifications:

  • BSc degree in Information Technology, Computer Science, Electronic Engineering is required or a last year graduate on related field.
  • Recent graduate or about to graduate, with up to 2 years of relevant experience.
  • Knowledge of setting up new equipment for users as needed (workstations, laptops, tablets, mobile phones, etc).
  • Ability to serve as the first point of contact for users seeking technical assistance (office or remote).
  • Familiar with IT Support Ticketing systems for recording events and their resolution.
  • Capacity to identify and propose process improvements to better answer user demands.
  • Good knowledge of Microsoft Office 365 (SharePoint, Teams, OneDrive, Outlook, etc).
  • Excellent knowledge of Microsoft Windows, Android and iOS.
  • Knowledge of security principles and related technologies.
  • Problem solving, troubleshooting, analytical and conceptual skills.
  • Good communication skills.
  • Excellent command of the English and Greek language (spoken & written).

Desired qualifications:

  • MSc degree in Information Technology, Computer Science, Electronic Engineering , or other relevant field.
  • IT related certifications (i.e. ITIL certification is a plus).
  • Networks infrastructure set-up and maintenance.
  • Knowledge of hospitality & tourism business related processes and systems.
  • Experience working collaboratively within an IT department and 3rd parties.
  • Root cause analysis and troubleshooting of IT system issues.

We offer:

  • Career development in a fast-paced, growing work environment.
  • Training opportunities.
  • Full year job
  • Friendly work environment

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