Change Delivery Manager

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

As a Change Delivery Manager, you will play a crucial role in managing and driving change initiatives across multiple lines of business (LOBs), sites, and regions. You will work closely with clients, teams, and leaders to ensure the successful execution of changes while maintaining process alignment and compliance.

Responsibilities:

1. Client Management:

• Confidently interact with clients, building strong relationships and understanding their needs and requirements.

• Present to large groups, effectively communicate project updates, change plans, progress, outcomes and address any concerns or questions.

• Provide feedback and valuable recommendations to improve processes in executing and communicating changes.

2. People Management:

• Manage teams involved in change delivery, providing leadership, guidance, and support to ensure project success.

• Collaborate with peers and leaders from different regions, fostering a collaborative and inclusive work environment.

• Provide guidance, support, and mentorship to team members, ensuring their professional development and success.

3. Process Alignment and Compliance:

• Ensure program execution as one cohesive unit, driving process alignment and compliance across all lines of business, sites, and regions.

• Identify and implement best practices to improve efficiency and effectiveness in change delivery.

• Develop and implement standardized change management methodologies, tools, and best practices.

• Ensure compliance with regulatory requirements, company policies, and industry standards.

4. Project Management:

• Support the deployment of changes by overseeing the end-to-end process, from planning to execution.

• Coordinate with clients to address any questions, clarifications, or concerns regarding change initiatives, ensuring client satisfaction.

• Stay organized and maintain accurate documentation and reporting on the progress and outcomes of change initiatives.

• Proactively identify and address potential roadblocks or issues, implementing efficient solutions to ensure smooth project execution.

Requirements:

• Bachelor's degree in a relevant field (e.g., Business Administration, Project Management) or equivalent practical experience.

• With at least 2 years of experience in operations, project management, and/or account management roles.

• Proven experience in client management, with the ability to interact confidently with clients and present to large groups.

• Strong people management skills, with the ability to lead and motivate teams and collaborate with individuals from diverse backgrounds and regions.

• Excellent time management skills, able to effectively prioritize and manage multiple tasks and projects simultaneously.

• Strong analytical and problem-solving abilities, with a proactive approach to identifying and addressing potential issues or risks.

• Excellent communication and interpersonal skills, with the ability to build relationships, influence stakeholders, and drive change effectively.

• Experience in driving process alignment and compliance across multiple teams and regions is highly desirable.

• Familiarity with change management methodologies and tools is a plus.

• Flexibility to travel occasionally, as needed.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL