Junior Applications Support Engineer

This is an excellent opportunity to join a well-established FinTech company, Great Place to Work certified, where finance and technology meet, producing some of the most low-latency, high-performance and data-intensive systems in the Greek capital market. 

We seek a Junior Applications Support Engineer to join our Applications Support team and provide vital technical assistance to both internal teams and external customers. The role involves troubleshooting application issues, with a focus on delivering swift and effective solutions, as well as contributing to the enhancement of the company's knowledge base and driving continuous improvement.

Key Accountabilities

• Assist with help desk calls, scheduling updates and applications setup, and Jira tickets
• Provide first-level technical support for applications to customers who have Service Level Agreements (SLAs) with the company, acting as a central point of contact and coordination
• Contribute to the creation and maintenance of technical manuals and support operation guidelines for supported applications and software systems
• Develop and implement specialized management and support applications for supported technical solutions, in collaboration with relevant departments
• Document the operational environment, establish reliable monitoring and recovery mechanisms, regularly update documentation and support procedures in response to new issues
• Manage external applications that fulfill the operational needs of the organization (such as SAP, Jira, CRM), optimizing process automation and cost efficiency (Total Cost of Ownership).

Knowledge and experience

• BSc degree in Computer Science or Information Technology or other science degree
• MSc degree in Computer Science or Information Technology or other science degree will be considered a plus
• Up to 2 years of experience as a Junior Applications Support Engineer or in similar roles will be preferred.

Skills & Competences

• Ability to keep up with technical innovation and trends in IT support
• Strong analytical and problem-solving skills
• Strong troubleshooting and critical thinking skills
• Customer service skills
• Excellent written and verbal communication skills in Greek and English
• Positive attitude, highly motivated, proactive, and a team player
• Fulfilled military obligations (for men)

What we offer

At Athens Exchange Group, we highly value our employees and provide them with a work environment that fosters creativity and personal growth. Our compensation and benefits scheme is designed to support our employees and their families, and it includes:

• Hybrid working model
• Competitive base salary
• Annual bonus based on company and individual performance
• Retirement savings plan, according to company policy
• Private health & life insurance with free inclusion of family members
• Family benefits (Kindergarten and summer camp allowance, Christmas gifts, increased parental leave, etc.)
• Subsidized meals in company restaurant
• Access to online training platforms such as LinkedIn Learning, Udemy, Pluralsight & continuous learning opportunities
• 24/7 employee assistance program
• Participation in company sports activities (e.g. soccer, basketball, beach volleyball, pilates).

ATHEXGROUP is committed to providing equal employment opportunities and positively encourages applications from suitably qualified candidates regardless of gender, age, disability, religion, race, nationality or origin, gender identity and/or expression, sexual orientation, or any other status protected by applicable law.