Brokerage Admin Asst I

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Job Description:

Job Summary
Managing customers communication is the main responsibility of the Brokerage CS Agent. CS Agents interact directly with existing and new potential customers. They work to provide quality customer service by guiding the customers to carry out all the necessary actions for a smooth and fast package customs clearance completion. 
Responsibilities:

• Respond to client inquiries via phone, email, and ticketing systems.

• Troubleshoot issues and escalate complex cases to relevant departments.

• Manage inbound and outbound calls, emails, with knowledge and efficiency.

• Identify and address customer needs, with a goal of total satisfaction.

• Provide expert answers to questions about services, pricing, customs requirements

• Engage with customers in an inviting and professional manner to deliver exceptional experiences and nurture lasting relationships.

• Follow company guidelines and procedures for customers communication.

• Manage the relevant documents for customs clearance.

• Reception & other supportive activities.

Qualifications:

• Excellent interpersonal, verbal and written communication skills.

• Excellent knowledge of English Language (Recommended level: Proficiency)

• Proven knowledge in Microsoft Excel, Word.

• Ability to prioritize daily tasks and promote a positive work environment.

• Ability to work individually and as a team member.

• Experience in Customer service / Previous experience in brokerage/customs department will be considered as a plus

Employee Type:
 

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