Reservations Officer

Voulgaris Hospitality Group, a leading hospitality company with a history spanning 50 years, is seeking a dedicated and customer-focused Reservation Officer to join our team. Our mission is to provide seamless and high-quality hospitality services while prioritizing the human factor. With a strong emphasis on tradition, carefully selected partners, and continuous improvement, we are committed to the efficient management of our hotel units and ensuring exceptional guest experiences.

As a Reservation Officer, you will play a vital role in our hotel operations, managing and optimizing the reservation process to maximize guest satisfaction. Your attention to detail, excellent communication skills, and strong organizational abilities will contribute to the success of our group.

• Efficiently handle guest inquiries and reservations via phone, email, and in-person interactions
• Provide accurate and timely information about room availability, rates, and hotel services
• Utilize a reservation system to manage bookings, cancellations, and modifications
• Collaborate with other departments to ensure smooth operations and guest satisfaction
• Maintain and update guest profiles, ensuring accuracy and confidentiality of information
• Monitor and manage hotel room inventory to maximize revenue and occupancy rates
• Resolve guest issues and complaints promptly and professionally

• Oversee the reservations department and provide guidance and support to the reservations team.
• Manage and maintain all reservation systems, ensuring accuracy and efficiency.
• Monitor and optimize room inventory to maximize occupancy and revenue.
• Collaborate with sales and marketing teams to develop and implement pricing strategies and promotions.
• Handle guest inquiries and resolve any issues or conflicts related to reservations.
• Maintain relationships with travel agents, tour operators, and other partners to drive bookings.
• Conduct regular analysis of reservation trends and performance to identify areas for improvement and implement appropriate strategies.

Requirements

• Proven experience as a Reservation Officer or similar role in the hospitality industry
• Excellent verbal and written communication skills in English [additional languages are a plus]
• Proficient in using reservation software and Microsoft Office Suite
• Strong attention to detail and exceptional organizational skills
• Ability to work effectively in a fast-paced and customer-centric environment
• Excellent problem-solving and conflict resolution abilities
• Flexible schedule, including availability to work weekends and holidays

Benefits

• Financial remuneration in accordance with the best practices of the market, which reflects the qualifications and experience of each candidate
• Continuous and personalized training
• Career plans and professional development opportunities
• Work in a family group with a human-centered approach and respect for the environment and society.
• Accommodation and board
• Social activities, to strengthen teamwork and corporate culture