Credit Officer

• Implement the dunning process of MV & Large Accounts through daily communication (e-mail & telephone) with clients overdue and propose methods of debt repayment (settlements, cheques, etc.).
• Respond to clients' requests (balance statements, invoices, complaints, disputes) for MV & Large Accounts.
• Monitor all active settlements & resettlements in accordance with the department's settlement policy.
• Manage all cheques & ensuring their timely & successful receipt.
• Monitor all guarantees received; ensure that the amount of guarantee and/or the method of payment is appropriate.
• Record the department's response time on guarantee requests from Sales department.
• Prepare e-files (balance statement, contract, overdue invoices, balances) for all terminated clients against whom legal actions have been taken.
• Communicate with the collaborating Collection Law Firms for all matters which may facilitate the collection process.
• Offer back office support for the collection on terminated clients.
• Monitor, control and communicate the monthly payable commission to the collaborating sales representatives & preparing the relative payment memo for the accounting department.
• Communicate the monthly billing files to the collaborating sales representatives.
• Maintain regular contact with all sales representatives & responding to their requests/ enquiries.
• Support the back office needs & providing all necessary documents (balance statements, invoices, contracts) for the credit insurance process.
• Handle customer payments through Credit cards and Direct Debit on Bank Accounts by checking debit & open balance of active customers.
• Participate in the preparation of the monthly credit management report.
• Participate in the credit insurance contract management. Monitors and reports the clients' approved credit limits and provides any necessary information to the credit insurance company.
• Develop and monitor credit policies.

Requirements

• BSc in Economics or relevant field
• A postgraduate degree will be considered an asset
• At least 2 years of relevant working experience in a multinational company
• Experience in credit management areas and collection processes
• Excellent verbal and written English
• Proficient knowledge of MS Office, CRM Software
• Excellent interpersonal and communication skills
• Result-oriented, hands-on approach, with determination and drive to achieve results to move major initiatives
• Strong organizational skills

Benefits

• Competitive salary
• Performance-based variable pay
• Ticket restaurant card
• Transportation reimbursement
• Private Health Insurance coverage
• Pension Scheme
• Home electricity and natural gas discount
• Continuous learning & upskilling opportunities and access to our premium online training platform
• Hybrid Working
• One extra day of paid time off
• Reimbursement for your athletic activities
• Unlimited fruits and snacks at the office