Restructuring Agent

Role Purpose
The Restructuring agent acts as the initial point of contact for customers or debtors, offering guidance on payment and restructuring options within a structured and ethical framework.

Main Responsibilities

• Manages inbound and outbound calls to understand client needs and propose appropriate payment solutions and restructuring plans.
• Collects and records accurate information regarding the customer's financial situation to support the development of tailored solutions.
• Coordinates with internal departments to support the implementation of agreed modifications.
• Communicates approved solutions and arranges the signing of related contracts through AB branches.
• Ensures compliance with company policies, the Code of Conduct, and regulatory standards, with attention to reducing customer complaints.

Requirements

Education, Experience, and Technical Skills

• Bachelor's degree in Economics, Banking, or a related field is considered an asset.
• At least 2 years of experience in a call center role related to collections, with involvement in managing disputed portfolios and restructuring arrangements.
• Proficient written and verbal communication skills in Greek; English language skills are considered an asset.
• Computer literate, with advanced knowledge of MS Office applications.

Key Competencies

• Interpersonal and communication skills applicable across various organizational levels
• Negotiation skills aimed at reaching practical and sustainable agreements
• Orientation toward results and completion of tasks
• Active listening skills for effective client engagement
• Ability to manage time and tasks within a dynamic and high-paced environment
• Awareness and responsiveness to internal and external customer needs