Invoicing Auditor

Ella Resorts is a unique collection of luxury eco-chic resorts in the wider Mediterranean region, with a portfolio consisting of 5 seaside lifestyle resorts in Rhodes, Corfu and Crete. Each property assimilates and is designed to highlight the unique characteristics of its host location within a carefully selected setting rich in Greek history, culture, and stunning landscapes. In order to support our rapid growth we are seeking to hire an Invoicing Auditor.

Position Summary

The Invoicing Auditor is responsible for issuing invoices after reviewing and verifying them for accuracy, ensuring compliance with company policies and contractual agreements. He/she identifies discrepancies, process corrections, and works closely with collaborators as well as internal departments to resolve billing issues. This position reports to the Income & Credit Control Manager.

Receiving and Managing Contracts and Proformas

• Receipt and registration of contracts and offers from sales, continuous monitoring and updating of them.
• Grouping of mass arrivals (groups) to facilitate control and issuance of required documents per reference.

Managing and Monitoring Invoicing Process

• Generating and sending invoices for hotel services provided to guests, groups, or events, ensuring that all charges are accurately reflected and documented.
• Uploading invoices to Bavel or other e-invoicing platforms.
• Creating credit notes if needed.
• Receiving and recording payments from travel agencies/companies, including cash, credit cards, bank transfers and checks. Ensuring compliance with payment processing regulations.
• Monitoring and tracking payments to ensure they are received on time. Reconciling travel agencies' / companies' accounts, to ensure that all charges and payments match the records.

Communication/Collaboration with External Partners

• Responding to guest inquiries regarding their bills, providing detailed explanations and resolving any discrepancies or disputes.
• Monthly check of booking lists for commission payments to online systems (web-hotelier, booking, etc.).

Requirements

• Previous proven experience in a similar position in Hospitality, income auditing roles, reservations or Front office is required.
• Computer literacy with advanced knowledge of MS Office, especially Excel.
• Strong attention to detail is essential for maintaining accurate financial records and processing invoices.
• Knowledge of PROTEL software would be an asset.
• Relevant experience in a similar position or Front Office/Reception.
• Solid understanding of basic accounting principles.
• Strong numerical and analytical skills.
• Well-organized, able to meet milestones and deadlines with the ability to prioritize tasks.
• Communication skills and teamworking.
• Good command of English language.

Benefits

• Competitive remuneration package
• Career advancement in a fast-growing organization
• Continuous learning & development within a transparent & inclusive working environment
• Collaborative working environment

Ella Resorts are dedicated to providing exceptional guest experiences across its brand and our amazing Team members are at the heart of it.

Join us today to build our future together.

All applications will be acknowledged and treated as strictly confidential.