German Customer Service Advisor

1 week ago

Athens, Greece CBT Full time

Job Title: Bilingual Customer Service Advisor German & English (Transport Business Unit) Location: Athens, Greece Start Date: 2 January 2026 Work Model: Remote (eligible only if relocation documents are submitted at least two weeks before start date) About the Role: Join the Customer Service team of the Transport Business Unit at Booking, supporting travelers and partners across German and English markets. You will handle inquiries, resolve booking and transport-related issues, and ensure smooth customer experiences. This position requires excellent communication skills, empathy, and the ability to work efficiently in a fast-paced environment. Schedule: Monday to Friday: 10:00 AM 6:30 PM Saturday & Sunday: 11:00 AM 7:30 PM (40 hours per week 8 hours per day, 5 days a week) Compensation & Benefits: Salary: 1,380 gross x 14 months (includes Easter, Summer, and Christmas bonuses) Benefits: Private Health & Life Insurance Monthly performance bonus (as per project-specific conditions) 25 days of annual leave 50 meal voucher per month Contract Type: Permanent, full-time (40 hours per week) Relocation & Work Conditions: For candidates already living in Greece, there is no standard relocation package, though assistance can be reviewed case by case. For candidates relocating from abroad: You must arrive in Athens 7 days prior to the start date to finalize hiring documents. On-site work is required for the first 3 months unless you already have accommodation and a stable internet connection in Greece. Accommodation: 3 weeks in a hotel near the office upon arrival. (No real estate agency assistance afterward.) Support Payment: Up to 300 (gross, reimbursed with first payment). Legal Assistance: Guidance in document processing and hiring formalities. Not Included: Flight ticket (only reimbursement up to 300 gross with first payment) Airport pick-up and transportation to hotel This role offers a stable contract, excellent employee benefits, and an opportunity to work with an internationally recognized travel platform in a dynamic environment in Athens.

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