Night Shift English-Speaking Customer Support Advisor Athens, Greece

2 weeks ago


Athens, Greece Cbtalents Full time

Location: Athens, Greece (On-Site) Schedule: Night shift (rotational), full-time Language: Fluent English (C1+) Start: ASAP / Rolling About the Role Were hiring English-speaking Customer Support Advisors to join a fast-growing contact center in Athens. Youll deliver high-quality, phone/chat/email support to international customers during night shifts, resolving issues quickly and professionally while following clear KPIs and quality standards. What Youll Do Handle inbound customer queries via phone, email, and chat during night shifts Diagnose issues, provide step-by-step solutions, and escalate when necessary Document cases accurately in the CRM and follow internal SOPs/KPIs Own customer satisfaction with clear, empathetic communication Collaborate with team leaders and QA for continuous improvement What Youll Need Fluent English (C1 or above), written and spoken Previous customer service / contact center experience is a plus Comfortable working night shifts (e.g., between 22:0007:00 on a rotating schedule) Strong problem-solving skills, patience, and resilience Work authorization in Greece (EU citizenship or valid residence/work permit) Whats In It for You Competitive fixed salary with night-shift premiums Private health insurance and paid training Career growth in a multicultural environment Modern office in Athens with professional support and onboarding How to Apply Send your CV in English (PDF) with the email subject Night Shift CS Advisor Athens to sonia.albert@cbtalents.org.



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