English Customer Support Advisor

2 weeks ago


Athens, Greece Cross Border Talents Full time

Job Overview: We are looking for a professional and empathetic English Customer Support Advisor to join our customer service team. The ideal candidate will be responsible for providing exceptional support to our English-speaking customers via email, chat, phone, and/or social media. You will act as the first point of contact, helping to resolve issues efficiently and ensuring customer satisfaction. Key Responsibilities: Respond to customer inquiries in English via phone, email, live chat, or social media. Provide accurate, valid, and complete information by using the right tools and processes. Handle customer complaints and provide appropriate solutions within time limits. Follow up to ensure resolution and customer satisfaction. Maintain a positive, empathetic, and professional attitude toward customers at all times. Document interactions, feedback, and issues in the CRM system. Escalate complex or unresolved issues to the relevant department or team leader. Keep up-to-date with product knowledge, company policies, and procedures. Requirements: Fluency in English (both written and spoken) native-level or C1/C2 proficiency. Proven customer support experience or experience in a client-facing role. Excellent communication and interpersonal skills. Ability to multitask, prioritize, and manage time effectively. Tech-savvy with experience using customer support software  High school diploma or equivalent; further education or relevant certifications are a plus. A calm and patient demeanor, especially under pressure. What We Offer: Competitive salary and performance-based bonuses. Opportunities for professional growth and development. Friendly and inclusive work environment. Flexible work hours - You can choose between day shift or night shift. Health benefits and paid time off.



  • Athens, Attica, Greece Ignite Full time €20,000 - €25,000 per year

    Are you a highly proficient English speaker with a passion for helping people? Do you thrive in a dynamic, fast-paced environment and prefer working a night schedule? We are looking for dedicated and empathetic individuals to join our team in Athens as a Night Shift Customer Advisor for one of the world's largest home improvement projects.This is a fully...


  • Athens, Attica, Greece Cross Border Talents Full time €25,000 - €40,000 per year

    Your Role as a Customer Technical Advisor:Respond and record consumer inquiries/questions raised through free phone lines for customers; Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database; Ensure Client complaints are dealt with and logged in line with the company's complaints escalation policy;...


  • Athens, Greece Cbtalents Full time

    German Customer Support Advisor | Athens, Greece (On-Site or Remote from Greece) Multiple Start Dates Available Are you a problem-solver with excellent communication skills in German and English? Join a leading global company in Athens and become part of a multicultural team providing world-class customer support. Whether you are already in Greece or...


  • Athens, Greece CBT Full time

    Job Title: Bilingual Travel Advisor / Customer Service Advisor Dutch & English Speaker Location: Athens, Greece (On-site with Remote Option) Start Date: 26 December 2025 Are you fluent in Dutch and English and eager to join an international team in a dynamic, customer-oriented environment? We are looking for a motivated Bilingual Travel Advisor to join our...


  • Athens, Greece Cbtalents Full time

    Location: Athens, Greece (On-Site) Schedule: Night shift (rotational), full-time Language: Fluent English (C1+) Start: ASAP / Rolling About the Role Were hiring English-speaking Customer Support Advisors to join a fast-growing contact center in Athens. Youll deliver high-quality, phone/chat/email support to international customers during night shifts,...


  • Athens, Attica, Greece Cross Border Talents Full time €25,000 - €40,000 per year

    Are you ready to live and work under the Greek sun? We're hiring multilingual Customer Support Advisors for a leading global company based in GreeceWhat's in it for you:Full relocation support (flight + accommodation help)Competitive base salary + monthly bonusesWork for world-famous brandsPaid training & great career growth opportunitiesWhat we...


  • Athens, Attica, Greece Cbtalents Full time €20,000 - €25,000 per year

    German Customer Support Advisor | Athens, Greece (On-Site or Remote from Greece) Multiple Start Dates Available Are you a problem-solver with excellent communication skills in German and English? Join a leading global company in Athens and become part of a multicultural team providing world-class customer support. Whether you are already in Greece or...


  • Athens, Attica, Greece Cbtalents Full time €15,000 - €25,000 per year

    Location: Athens, Greece (On-Site) Schedule: Night shift (rotational), full-time Language: Fluent English (C1+) Start: ASAP / Rolling About the Role Were hiring English-speaking Customer Support Advisors to join a fast-growing contact center in Athens. Youll deliver high-quality, phone/chat/email support to international customers during night shifts,...


  • Athens, Attica, Greece Cross Border Talents Full time €25,000 - €40,000 per year

    At the we are looking for French speakers to work in tourism sector for a top hospitality brand in Greece. Are you interested in moving abroad? Your Role as a Customer Advisor:Respond and record consumer inquiries/questions raised through free phone lines for customers;Maintain Accurate data input of consumer inquiries, questions, and feedback on the...


  • Athens, Attica, Greece Cross Border Talents Full time €20,000 - €25,000 per year

    At the moment Cross Border Talents is looking for Polish speakers to work in tourism sector for a top hospitality brand in Greece. Are you interested in moving abroad?Your Role as a Customer Advisor:Respond and record consumer inquiries/questions raised through free phone lines for customers; Maintain Accurate data input of consumer inquiries, questions, and...