Athens greece
2 weeks ago
Descrizione del lavoro:
Cerchiamo un/a Consulente del Servizio Clienti Italiano appassionato/a per unirsi al nostro team ad Atene. In questa posizione, sarai il primo punto di contatto per i clienti italiani, offrendo assistenza di alta qualità e risolvendo le loro richieste in modo tempestivo e professionale.
Responsabilità principali:
Gestire chiamate, e-mail e chat dei clienti italiani per rispondere a domande e risolvere problemi.Fornire informazioni dettagliate su prodotti o servizi e supporto tecnico di base, se necessario.Raccogliere feedback dei clienti e segnalare problemi ricorrenti per migliorare lesperienza utente.Garantire che tutte le richieste siano gestite rispettando le politiche aziendali e i tempi di risposta.Collaborare con altri team interni per risolvere problemi complessi e offrire soluzioni personalizzate.
Requisiti:
Lingua: Fluente in italiano (livello C1 o superiore) e buona conoscenza dellinglese (livello B2 o superiore).Esperienza: Precedente esperienza in un ruolo di servizio clienti o supporto tecnico è un vantaggio.Competenze:
Eccellenti capacità comunicative e di problem-solving.Orientamento al cliente e attenzione ai dettagli.Capacità di lavorare in modo indipendente e in team.
Tecnologia: Familiarità con i principali strumenti informatici e piattaforme CRM.
Cosa offriamo:
Contratto stabile (remoto o in sede ad Atene).Opportunità di crescita e formazione continua.Salario competitivo con bonus basati sulle prestazioni.Ambiente di lavoro internazionale e inclusivo.Supporto per il trasferimento ad Atene, se necessario.
Puoi inviare il tuo CV a fatima.houmi@cbtalents.org
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