Italian-speaking Customer Service Agent

1 day ago


Thessaloniki, Greece CBT Full time

About the Role We are hiring Italian-speaking Customer Service Agents to support a major logistics project. This is a fully remote position based in Greece, offering stability, training, and performance-based rewards. You will assist Italian customers with shipment inquiries, delivery updates, and general support, ensuring a smooth experience aligned with project standards. Responsibilities Provide customer support via phone, email, or chat in Italian. Assist with shipment tracking, delivery information, and issue resolution. Ensure a high-quality customer experience consistent with brand guidelines. Collaborate with internal teams to follow up on customer cases. Salary & Benefits Monthly salary: 1,100€ gross Performance bonus: Up to 15% of monthly salary Salary increase: Raises to 1,150 € gross after 36 months ️ Remote work: Full-time Work-At-Home-Agent (WAHA) option Relocation package (for EU candidates relocating to Greece): 2 weeks hotel accommodation Flight ticket (within EU) Airport pick-up Real estate agency fee covered Requirements Native/fluent Italian Good command of English Ability to work from home independently and reliably Strong problem-solving and customer service orientation EU passport or residence permit Working Schedule Full-time, Monday to Friday Rotative shifts between 08:00-21:00 8 hours per day + breaks Contract Type Full-time Remote (based in Greece) Why Join Us? Long-term stable project Fully remote setup Clear career progression Multicultural and supportive team



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