Workforce Management Real Time Analyst Thessaloniki

Through our dedicated employees, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, achieving exceptional outcomes for our clients and the millions of people who rely on them. You have the opportunity to grow personally, make a difference, and be part of a culture where individuality is recognized and valued every day.

About us

Conduent is the world's leading provider of business process and document management services. We are leaders in technology, services, and innovation, offering our clients a unique advantage. Whether a small business or a large enterprise, our clients can focus on what matters most to them: their core business. We manage their document workflows and business processes, allowing them to focus on their work.

Since the company's founding, the following four core values have guided our actions: 

• Our success is built on customer satisfaction.
• All our actions are focused on quality and top performance. 
• We use technology to strengthen our market-leading position.
• We value and foster our employees. 

Support our team in Thessaloniki as a Real-Time Analyst (m/f/d) in full-time.

Your Responsibilities:

In our operation, staff work under multiple shifts during the day, seven days a week. Given this flexibility, precise tracking of clock in/clock out times in real time is essential to ensure compliance with submitted schedules. Any deviations must be closely monitored and corrected to avoid non-compliance. All these are required based on the implementation of the Digital Work Card, which is an important step towards transparency and rational management of working time in Greece.

• Ensure compliance with digital card requirements (clock in/out, daily and monthly reporting, internal/external).
• Process tickets and requests related to project changes.
• Monitor real-time employee performance, schedules, and productivity using relevant applications.
• Communicate schedule changes to employees and supervisors.
• Implement schedule changes as directed by management team and communicate updates to relevant stakeholders.
• Report on employee performance and productivity to operational leadership to support target achievement.

Your Profile:

• Proficient in MS Office, especially MS Excel.
• Strong analytical and problem-solving skills.
• Excellent conflict resolution, decision-making, and assertiveness.
• Fluent in written and spoken English and German.
• High level of responsibility and accountability.
• Strong numerical aptitude.
• Considered as advantage if familiar with call center processes, workforce logistics, forecasting models, and capacity management.

We Offer You:

• Interesting and dynamic opportunities to work for one of the world's most renowned companies
• Development in a large international matrix organization
• The opportunity to contribute to local/regional projects and help shape the development of the Greek business operation
• Competitive salary
• Opportunities for personal and professional growth
• Flexible working hours
• Private health and life insurance 

Working Hours:

40 hours per week, Monday - Sunday 

Contract:

Full-time employment contract – presence at the Conduent office required in Thessaloniki 

Conduent is an equal opportunity employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, genetic information, or any other group protected by law. 

People with disabilities who need reasonable accommodations to apply for or compete for employment at Conduent may request such accommodations by clicking the following link, filling out the accommodation request form, and submitting the request via the "Submit" button at the bottom of the form. If you are using Google Chrome or Mozilla Firefox, please download the form first: Click here to access or download the form. You can also click here to access Conduent's ADAAA accommodation policy.

At Conduent, we value the health and safety of our employees, their families, and our community. According to our current protocols, we do not require COVID vaccination for most of our US positions, but we may request your COVID vaccination status, where legally permitted.

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