Project Strategist

Strategic Advisor and Enterprise Agreement Expert

You will play a critical role in advising customers on how to accelerate their consumption of their Enterprise Agreement, transforming their business and driving business outcomes.

Your primary goal will be to advocate the value of our Enterprise Agreement and assist our customers through the needed milestones to achieve the value of the products they have booked purchased.

• Deliverables Management: Supervise the progress of deliverables, both internally and externally, through a customer onboarding plan that includes activity definition, sequencing of landmarks, project schedules, project results and quality requirements of the onboarding plan.
• Kick-Off Meetings: Deliver internal and external kick-off meetings to ensure everyone is aligned with the customer's goals.
• EA Onboarding Support: Support large customers with Enterprise Agreement Onboarding, maintaining deployment delivery schedule and leading customer expectations.
• Critical Issues Resolution: Raise critical issues and involve account teams and leadership if customer expectations are misaligned.
• Progress Tracking: Update tracking tools daily and provide progress reports for operational and program teams.
• Documentation: Ensure all critical project documentation is filed on relevant project folder in Central repository.
• Customer Success: Encourage customers to take needed actions in their onboarding for success and supervise long term business outcomes.
• Collaboration: Collaborate with the PAS Regional Lead, Account teams, CX, Partners to improve customer adoption, address product concerns and drive incremental growth.

Key Qualifications

• Customer Focus: Consider yourself highly customer-focused and have 2 year Customer Success work experience. Previous experience with Smart Account/Licensing and Enterprise Agreement Experience is a plus.
• Needs Understanding: Proactively understands customer needs and aligns resources to those needs as applicable, while managing their expectations accordingly.
• Team Collaboration: Can work across internal and external teams of all levels to proactively encourage customer onboarding and work towards common goal.
• Business Acumen: Have a clear understanding of high-level business landscape including key strategic priorities, processes and driven marketplace.
• Goal-Oriented: Skilled at converting goals into impactful plans to meet objectives.
• Consultative Approach: Have a consultative approach towards customers and like to think strategically.
• Product Knowledge: High level understanding of Cisco Enterprise Agreements, Products, Services and Solutions.
• Communication: Excellent communication and presentation skills, with the ability to confidently communicate with diverse audiences to produce clarity and impact both in remote/virtual and face-to-face environments.
• Team Player: Great team player, flexible and feel comfortable with working independently.
• Technical Skills: Knowledge of Power Point, Excel and reporting skills.
• Education: BA/BS degree preferably in a related field, with technical background.
• Languages: Fluent English in speaking and writing.

We Offer

• Comprehensive Benefits: Enjoy a robust benefits package including private insurance.
• Job Security: Benefit from an indefinite contract.
• Inclusive Environment: Thrive in a diverse and inclusive work environment.
• Career Growth: Access equal opportunities for career advancement.
• Continuous Learning: Gain access to multiple Cisco courses and training materials + Soft/Hard Skills training from Estarta Experts.
• Employment Status: We offer both full-time and part-time opportunities.