Dutch Speaking Customer Service Expert

3 days ago

Athens, Attica, Greece beBeeCustomerExperience Full time €104,000 - €130,878

Transform Your Career as a Customer Experience Specialist

We are seeking an exceptional individual to join our dynamic team in Concentrix Hellas. As a customer experience specialist, you will be responsible for delivering top-notch support to clients across various industries.

Your key responsibilities will include:

  • Managing inbound calls, emails, or live chats to provide timely and effective solutions
  • Assessing customer needs to ensure satisfaction and build long-term relationships
  • Communicating effectively with customers through open and interactive dialogue
  • Providing accurate information by utilizing the right methods and tools
  • Meeting personal and team targets while maintaining high-quality service standards
  • Documenting customer interactions and processing customer accounts
  • FOLLOWING established communication procedures, guidelines, and policies

To excel in this role, you will need:

  • A proven track record of customer support experience or a similar background
  • Fluent Dutch language skills
  • A good command of English
  • A strong focus on customer needs and understanding of customer behavior
  • Excellent communication, problem-solving, and active listening skills
  • Strong written skills
  • The ability to multitask, prioritize, and thrive in a fast-paced environment
  • A sense of ownership and pride in your performance and its impact on the company's success
Why Join Us?

We offer a range of benefits to support your growth and well-being:

  • Full relocation support, including flights, accommodation, and transportation
  • An indefinite contract
  • A competitive remuneration package
  • A 10% monthly performance bonus
  • Daily meal vouchers in Up Hellas Mastercard
  • Private health insurance and dental care
  • Opportunities for international career advancement through our International Mobility program
  • A challenging and rewarding work environment
  • Employee events and social activities
  • Free gym, well-being activities, and a rooftop cinema with Acropolis views
  • A fun and multicultural work environment

If you share our values of recognition, integrity, unity, and commitment, and are eager to create a positive impact, we encourage you to apply.

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