Tech Support Representative

1 week ago


Athens, Attica, Greece beBeeDanish Full time $2,500 - $3,000
Remote Tech Support Representative

We are seeking a highly skilled and customer-focused individual to join our team as a Remote Tech Support Representative. As a key member of our global support team, you will provide exceptional technical assistance to customers via phone, chat, and email.

Job Description

In this role, you will be responsible for troubleshooting and resolving complex technical issues related to mobile devices, hardware, and software. You will work closely with customers to understand their problems, provide solutions, and ensure their complete satisfaction.

You will also be expected to maintain accurate records of customer interactions, escalate unresolved issues to senior support specialists, and contribute to the development of knowledge base articles and other training materials.

Required Skills and Qualifications
  • Fluency in Danish language
  • Advanced English knowledge
  • Familiarity with iOS and/or MacOS, or comparable technology
  • Excellent communication and problem-solving skills
  • Prior customer support experience is an advantage
Benefits
  • Competitive monthly salary + 2 extra salaries per year
  • Referral Program: Bring a Friend and get up to €3.000 depending on the language
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
Others

This is a fantastic opportunity to advance your career and work for a multinational company, developing strong experience and skills while representing one of the biggest brands worldwide. You will be part of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.



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