Danish Speaker Customer Support Role in Portugal
1 week ago
Cross Border Talents is seeking a Danish-speaking E-commerce Support Specialist to join a multinational client running an exciting project for a globally renowned tech brand in Continental Portugal.
As a specialist, you will be part of a team supporting online store users. You will assist customers throughout their shopping journey, solving problems, answering questions, and making their experience smooth and satisfying.
Responsibilities:
- Respond to customer queries on orders, deliveries, returns, and payments.
- Handle sensitive data securely and follow internal escalation procedures.
- Communicate professionally through email, phone, and chat.
- Collaborate with carriers and internal departments.
Requirements:
- C2-level Danish and fluent English (C1) - written and spoken levels.
- Excellent attention to detail and communication skills.
- Ability to manage tasks independently and meet deadlines.
- Willingness to work on rotating shifts.
- Already in Portugal or open to relocating from this role.
- EU member state passport or a valid residence card for Portugal.
Offer includes:
- Relocation and housing support for international candidates.
- Assistance with obtaining necessary documentation (taxpayer's number and social security number for Portugal).
- Competitive monthly salary.
- Paid holiday and Christmas bonuses.
- Extra payment for working late hours, public holidays, and Sundays.
- Fully remote work with hardware provided.
- Meal card and private health insurance.
- Paid training and 30-day trial period.
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