Tech Support Pro

We are seeking a skilled and motivated Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a crucial role in providing exceptional technical assistance to customers.

Key Responsibilities:

• Provide technical support and assistance to customers via phone, email, and remote sessions.
• Troubleshoot and resolve technical issues related to our email and document management solutions.
• Collaborate with cross-functional teams to ensure timely resolution of customer issues.
• Document and escalate complex technical problems as needed.
• Maintain a deep understanding of our products and services.
• Assist in the development of knowledge base articles.

Qualifications:

• 5+ years of experience working in a similar position.
• Strong understanding of Microsoft Exchange, IIS, Active Directory, and Microsoft Cloud Services.
• Proficiency in various Microsoft Windows Operating Systems.
• Familiarity with Microsoft SQL (desirable but not mandatory).
• Excellent verbal and written communication skills in both Greek and English.
• Customer-oriented with a strong commitment to providing exceptional service.
• Ability to work independently and as part of a team.
• Strong analytical and troubleshooting abilities.
• IT-related degree preferred (not mandatory).
• Microsoft qualifications preferred (not mandatory).

Benefits:

We offer a competitive salary based on qualifications and experience, a private insurance package, a supportive work environment, and the chance to work with cutting-edge technology.

Freelance (Hybrid): The first month will be in-office, after which a flexible hybrid model will be agreed upon. Candidates must be able to issue invoices or be willing to register for one if not already established. This job requires an 8-hour workday, Monday through Friday.

How to Apply:

If you are a dedicated and technically proficient individual passionate about helping customers succeed, we encourage you to apply for this exciting opportunity.

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.