German Speaking Customer Support Representative

Prominent music streaming service is seeking a highly skilled German-speaking customer support professional to join its dynamic team. This exciting role offers an exceptional opportunity to provide top-tier customer support, resolving technical issues and enhancing the user experience.

• Deliver outstanding customer support via multiple channels, including phone, email, and chat in German.
• Assist users with questions related to the streaming platform, encompassing account setup, playlists, and features.
• Efficiently resolve technical issues and troubleshoot platform-related problems for users.
• Provide expert guidance on maximizing the user experience on the music streaming platform.
• Document customer interactions and feedback for continuous improvement.
• Collaborate with colleagues to enhance service delivery and customer satisfaction.

• Fluency in German (spoken and written) is essential.
• Strong communication and interpersonal skills are required.
• Previous experience in customer service or support, particularly related to technology or streaming services, is preferred.
• A passion for music and familiarity with music streaming platforms are essential.
• Effective problem-solving skills with a focus on customer satisfaction.
• Ability to work collaboratively in a fast-paced team environment.
• Experience with customer service software is beneficial.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Competitive Salary
• Fully Paid Relocation Package (flight, transfer, and hotel)