German Language Customer Service Expert

Be part of a dynamic team driving Germany's premier free loyalty program and largest multichannel marketing platform.

As a German-speaking Customer Support Specialist, you'll engage with customers collecting loyalty points for both online and in-store shopping. Customers can redeem these points in a reward store, convert them into vouchers, contribute to donations, or even transfer them into Lufthansa Miles&More.

A mobile app further enhances ease of use, offering customers a seamless and rewarding experience.

• Days: Monday through Saturday
• Shift Rotation: 9:00 am to 9:00 pm

• Monthly Salary: 1,150 EUR (paid over 14 months)
• Performance Incentive: Monthly 10% bonus based on performance
• Meal Benefit: 3 EUR /day for the first year, increasing to 6 EUR /day after 12 months
• Healthcare: Comprehensive private insurance
• Additional Perks: On-site gym, wellness activities, and a rooftop cinema with Acropolis views

• Skills:
  • Strong verbal communication with active listening
  • Customer-oriented approach and flexibility to interact with diverse personalities
• Attributes: Positive problem-solver with a passion for delivering superior customer experiences

1. Customer Service:
   • Handle incoming calls and manage back-office support efficiently
   • Anticipate and address customer needs with accuracy and empathy
   • Build trusting relationships through engaging, effective communication
2. Quality of Service:
   • Maintain accurate, complete service delivery in line with company standards
   • Meet both individual and team goals, striving for top-tier customer satisfaction
   • Keep organized, up-to-date customer records and process documents
3. Communication Standards:
   • Offer professional customer service through phone and email channels, aiming to resolve issues on the first contact
   • Comply with established communication practices, protocols, and company guidelines

Fixed-term with potential for extension based on performance

Apply now and be a part of Germany's most dynamic loyalty program in a vibrant Athens setting