
German Language Specialist
1 week ago
Our company is seeking a highly skilled German speaker to work in Athens, Greece.
Key Responsibilities:- Respond and record consumer inquiries/questions raised through free phone lines for customers;
- Maintain accurate data input of consumer inquiries, questions, and feedback on the customer services database;
- Ensure client complaints are dealt with and logged in line with our company's complaints escalation policy;
- Ensure all support calls and (when applicable) emails are answered and resolved within agreed service level agreements and logged appropriately;
- Troubleshoot through the use of open questions, support documents, and system training;
- Offer recommendations to common problems or frequently asked questions.
- High school diploma or higher;
- Native/fluency in German;
- Good level of English, C1 level;
- Writing speed: 20 words per minute;
- Active listening skills;
- Strong problem-solving skills;
- Excellent troubleshooting skills.
- Paid travel expenses;
- Accommodation in a hotel for the first 14 days, while our team will assist in finding a house according to your preferences;
- Renewable contract of 12 months;
- Health coverage and private health care;
- Attractive salary with performance bonus;
- Working hours: 40 hours per week, 8 hours per day, 5 days a week;
- Greek lessons available.
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