German Language Specialist

1 week ago


Athens, Attica, Greece beBeeCustomerAdvisor Full time

Our company is seeking a highly skilled German speaker to work in Athens, Greece.

Key Responsibilities:
  • Respond and record consumer inquiries/questions raised through free phone lines for customers;
  • Maintain accurate data input of consumer inquiries, questions, and feedback on the customer services database;
  • Ensure client complaints are dealt with and logged in line with our company's complaints escalation policy;
  • Ensure all support calls and (when applicable) emails are answered and resolved within agreed service level agreements and logged appropriately;
  • Troubleshoot through the use of open questions, support documents, and system training;
  • Offer recommendations to common problems or frequently asked questions.
RequirementsEssential Skills and Qualifications:
  • High school diploma or higher;
  • Native/fluency in German;
  • Good level of English, C1 level;
  • Writing speed: 20 words per minute;
  • Active listening skills;
  • Strong problem-solving skills;
  • Excellent troubleshooting skills.
Benefits
  • Paid travel expenses;
  • Accommodation in a hotel for the first 14 days, while our team will assist in finding a house according to your preferences;
  • Renewable contract of 12 months;
  • Health coverage and private health care;
  • Attractive salary with performance bonus;
  • Working hours: 40 hours per week, 8 hours per day, 5 days a week;
  • Greek lessons available.


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