Italian-Speaking Customer Advocate for Global Brands

1 week ago

Athens, Attica, Greece beBeeCustomer Full time
Job Overview
  • Key Skills:

    Customer Service, Communication, Teamwork
  • Industry Trends:

    Tobacco Products, Marketing Initiatives
We are seeking a Customer Expert to join our team. The ideal candidate will have excellent knowledge of Italian and strong communication skills.

The successful applicant will handle customer inquiries, provide product information, and assist with purchases through the online store. They will also stay up-to-date on new products and marketing initiatives.

As a member of our team, you will have the opportunity to develop your professional network, improve your communication skills, and enrich your CV with notable work experience.

This is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.

Responsibilities:
  • Handle incoming calls, chats, social media & email communications with customers or people interested in finding out more about new products.
  • Resolve customer inquiries, provide support on technical issues, as well as product information.
  • Provide advice about the products via outbound calls, to new and existing customers, aiming to optimize the use of blu, PULZE & iD products.
  • Guide customers for purchases through the online store.
  • Stay up to date on new products, marketing initiatives, and policy/regulatory changes.
  • Provide excellent customer experience.
Prerequisites:
  • High school diploma or equivalent.
  • Excellent knowledge of Italian (both verbal and written).
  • Good English language skills.
  • Computer literacy (MS Windows, Internet applications, etc.).
  • A positive mindset and pleasant personality.
  • Willingness to train and learn new skills, integrity, and passion for learning.
  • Accountability when handling sensitive information.
  • Previous working experience in a similar customer service position will be considered as an advantage.
What We Offer:
  • Complete relocation support.
  • Competitive monthly salary + 2 extra salaries per year.
  • Refer-A-Friend: Bring your friends and receive great bonuses.
  • Health care benefits and numerous other discounts.
  • Fully remunerated training by certified instructors.
  • A career path within a company of over employees.
  • Special events as well as community & social responsibility initiatives.
  • Free online Greek language courses.
  • State-of-the-art premises, providing a great working environment with relaxing break areas.
  • The opportunity to work for a Great Place to Work-Certified Company.

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