
Content Creator Support Advocate
3 days ago
We are seeking a highly skilled and multilingual customer support specialist to join our team. As a Spanish speaking representative, you will be responsible for providing top-notch support to online content creators through various communication channels.
Job Responsibilities:
- Provide exceptional customer service via phone, email, and chat.
- Assist customers with inquiries related to platform features, account setup, and content management.
- Efficiently troubleshoot any issues that users may encounter while utilizing the platform.
- Document customer interactions accurately and ensure timely follow-up on outstanding concerns.
- Collaborate with internal teams to address customer needs and enhance the user experience.
- Stay informed about industry trends and updates to best assist customers in maximizing their content strategy.
- Collect feedback from users to support continuous improvement of services and features.
Requirements:
- Fluency in Spanish and English, both written and spoken.
- Experience in customer service, particularly in the online or content creation industry, is preferred.
- Strong communication and interpersonal skills with a focus on customer satisfaction.
- Detail-oriented and able to manage multiple tasks efficiently.
- Familiarity with CRM systems and standard office tools.
- Creative problem-solving skills and the capacity to work independently.
- Flexibility to work varied hours, including evenings and weekends as needed.
Benefits:
- Private health insurance
- Training and development opportunities
- Performance bonus
- Relocation package (flight, transfer, and hotel)
- Free Greek lessons and discounts
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