Spanish Speaker Customer Experience Specialist

1 week ago


Athens, Attica, Greece beBeeCustomerService Full time

Do you have what it takes to excel in a dynamic customer service role?

On behalf of our esteemed client, we are seeking a highly skilled Spanish speaker to join their team in Athens.

This is an opportunity for a problem-solver with exceptional communication skills to make a real difference in the lives of customers.

  • Identify and assess customers' needs
  • Provide accurate, valid and complete information by using the right methods and tools
  • Meet personal/customer service team targets
  • Keep records of customer interactions, comments and complaints
  • Communicate promptly, professionally and effectively with customers, utilizing all communication methods – including email, phone and webchat
  • Ensure that incidents are resolved in a timely manner to meet defined departmental service level targets
  • Enhance customer experience by gathering customer feedback and share with the Product teams

To succeed in this position, you must possess:

  • Fluency in Spanish and English (verbal and written) is a must-have
  • Fluency in Greek is a nice-to-have
  • Experience as a Customer Service Representative or similar CS role is appreciated
  • Familiarity with the gaming industry is a plus
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, prioritize, and work efficiently
  • Computer literacy
  • Flexibility to work on shift rotation

As a valued member of our team, you will enjoy:

  • Excellent remuneration package
  • Outstanding healthcare medical plan
  • Career development opportunities
  • A friendly and modern working environment

Only CVs in English will be reviewed. We look forward to hearing from you



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