
Spanish Speaker Customer Experience Specialist
1 week ago
Do you have what it takes to excel in a dynamic customer service role?
On behalf of our esteemed client, we are seeking a highly skilled Spanish speaker to join their team in Athens.
This is an opportunity for a problem-solver with exceptional communication skills to make a real difference in the lives of customers.
- Identify and assess customers' needs
- Provide accurate, valid and complete information by using the right methods and tools
- Meet personal/customer service team targets
- Keep records of customer interactions, comments and complaints
- Communicate promptly, professionally and effectively with customers, utilizing all communication methods – including email, phone and webchat
- Ensure that incidents are resolved in a timely manner to meet defined departmental service level targets
- Enhance customer experience by gathering customer feedback and share with the Product teams
To succeed in this position, you must possess:
- Fluency in Spanish and English (verbal and written) is a must-have
- Fluency in Greek is a nice-to-have
- Experience as a Customer Service Representative or similar CS role is appreciated
- Familiarity with the gaming industry is a plus
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, prioritize, and work efficiently
- Computer literacy
- Flexibility to work on shift rotation
As a valued member of our team, you will enjoy:
- Excellent remuneration package
- Outstanding healthcare medical plan
- Career development opportunities
- A friendly and modern working environment
Only CVs in English will be reviewed. We look forward to hearing from you
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