Logistics Representative

We are seeking a highly skilled and fluent Czech-speaking representative to join our Logistics Department. As a Customer Support specialist, you will be responsible for delivering exceptional customer service via phone, email, and chat in Czech.

• Provide top-notch support to customers with inquiries related to logistics and shipping services.
• Efficiently resolve issues and complaints, ensuring complete customer satisfaction.
• Collaborate with internal teams to guarantee seamless communication and timely information dissemination.
• Document customer interactions to enhance service quality and consistency.
• Work closely with team members to continuously improve the customer experience and operational efficiency.

In this role, you will play a vital part in building strong relationships with clients and contributing to the success of our Logistics & Shipping Department.

• Fully fluent in Czech (both spoken and written) is essential.
• Strong communication and interpersonal skills are required.
• Prior experience in customer support or logistics is preferred but not necessary.
• Excellent organizational and problem-solving abilities are necessary.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• A positive attitude and strong teamwork skills are essential.