Support Agent

1 week ago

Athens, Attica, Greece beBeeSupport Full time
Customer Service Representative

Job Summary:

We are seeking a highly skilled and customer-focused individual to join our support team as a Customer Service Representative. As the first point of contact for our French or Italian-speaking users, you will be responsible for providing exceptional support through various communication channels.

  • Responsibilities:
  • Respond promptly and professionally to customer inquiries via social media channels, email, and live chat in French or Italian.
  • Resolve customer complaints and issues efficiently, providing appropriate solutions and alternatives within the time limits.
  • Follow up to ensure resolution and maintain high customer satisfaction levels.
  • Identify and assess customers' needs to achieve satisfaction.
  • Keep accurate records of customer interactions and actions taken.
  • Collaborate with other team members and departments to resolve complex issues and improve the overall customer experience.
  • Provide feedback on the efficiency of the customer service process and suggest improvements.
  • Stay up-to-date with platform updates, changes, and new features to provide accurate information to customers.

Requirements:

  • Fluency in French or Italian (both written and spoken) is mandatory.
  • Excellent communication skills and a strong customer focus.
  • Proven experience in customer support or a related field is preferred.
  • Familiarity with social media platforms and their functionalities.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Strong problem-solving skills and the ability to remain patient and empathetic when dealing with challenging situations.
  • Basic technical skills and the ability to learn new software quickly.
  • Availability to work flexible hours, including weekends and holidays, if required.

Preferred Qualifications:

  • Experience with customer service software and CRM systems.
  • Knowledge of other languages is a plus.

Benefits:

  • Competitive salary and performance-based incentives.
  • Opportunities for career growth and development.
  • Flexible working hours.
  • Comprehensive training and onboarding program.
  • Access to employee wellness programs.
  • Collaborative and supportive work environment.

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