Vision Care Customer Support Professional

We are seeking a highly skilled professional to join our team as a Customer Service Vision Care Specialist. In this role, you will be responsible for delivering exceptional customer service and support to our customers across various channels.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work independently and collaboratively as part of a team. You will be responsible for responding to customer inquiries in a timely and professional manner, providing detailed product information and resolving any issues that may arise.

Additionally, you will handle the complete order cycle from receipt to shipment, ensuring accurate and efficient processing. Your attention to detail and problem-solving skills will enable you to identify and resolve any discrepancies or concerns.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and other channels
• Provide detailed product information and customer support
• Handle the complete order cycle, including receipt, confirmation, processing, and shipment
• Identify and resolve any discrepancies or concerns

To succeed in this role, you will need to possess the following skills and qualifications:

Essential Skills:

• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to work independently and collaboratively as part of a team

Desirable Qualifications:

• Experience in invoicing and order-to-cash cycle
• Proficiency in Microsoft Office and ERP software
• English language proficiency

We offer a comprehensive benefits package, including:

Employee Benefits:

• Additional Private health insurance
• Group Pension Plan
• Employee assistance program