Romanian KYC Agent

Are you a native Romanian speaker, seeking new job opportunities in Athens, Greece?  Do you consider yourself as a customer service professional, with excellent writing skills and attention to detail? Fluent in English as well? 

How does the idea of joining the leading GameTech company in Greece & one of the fastest-growing in Europe sound?

In this Romanian speaking Back Office role it's all about corporate communication. As a Romanian Back Office Agent, you will be responsible for handling all written communications & assisting Romanian speaking customers with the verification process of their accounts.

key responsibilities

• Act as the first line of defense & escalation for the Romanian market
• Receive customer questions, complaints, & comments via emails & live chats
• Help customers with the verification process
• Collect and analyze key information in accordance with the regulations of the competent auditing authorities
• Communicate with other departments, following pending issues related to customer's identification or withdraw
• Update customers' database
• Ensure appropriate and confidential handling/sharing of sensitive information
  

  experience

  Previous working experience in a similar role would be considered as an asset.
  

  skills

  • Client-centric mindset
  • High adaptability in dynamic working environments & rotating shifts
  • Strong communication skills, both written and verbal
    

    qualifications

    • A native level of Romanian
    • Business English level
    • PC & MS Office literacy