French speaking Collection Advisor
1 month ago
Are you native or near native in French? Would you consider helping customers to get out of financially challenging situations as a chance to make a difference? Do you stay cool under pressure trying to provide the best possible solution for a client?
If you are born in France or Switzerland but you are currently living in Greece, then the position of French speaking Collection Advisor might just be for you
We are currently seeking a motivated and client-centric French speaker to join a newly established Credit Management Services center in Greece.
key responsibilities
- to be at the forefront of the business, operating via telephone/chat/email to support French speaking customers located mostly in Switzerland
- to establish positive engagement with the customers, build relationships and demonstrate fair treatment
- to conduct affordability assessments in order to fully understand each customer's financial situation and, when needed, set up reasonable repayment plans
- to provide guidance to customers on the availability of free money advice
- to maintain system notes, ensuring records of calls are complete, accurate, professional and a true reflection of the conversation
experience
No previous experience is required for this role.
skills
- excellent communication and interpersonal skills, with the ability to showcase empathy and confidence towards a diverse customer base
- service oriented and problem solving mindset
- patience and calmness in all situations
- ability to work both independently as well as a member of a team
qualifications
- a native or a near-native level in French or Swiss French
- adequacy in English
- good knowledge of German will be highly appreciated
- PC literacy
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