Reservations Manager

Are you an experienced Reservations Manager? Are you looking for a job in an inspired work environment? Do you enjoy working in 5* hotels ? Apply now for the position of Reservations Manager to become part of a luxury brand.

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• Handle all daily reservation requests with other reservation assistants while maintaining the in-house reservations systems.
• Ensure that all areas under your responsibility are running efficiently and in accordance.
• Be fully knowledgeable in taking requests from guests.
• Ensure guests receive the highest level of service possible in an efficient, courteous and professional manner.
• Maximize hotel revenue to achieve or exceed companyâs budget and target. Assisting the sales team in setting their rates.
• Liaising with travel agents
• Forecasting revenue streams to assist S&M department  ensuring that the Departmental Operating Budget is adhered to and that all costs are strictly.
• Train reservation agents to meet its standard.
• Applies policy and procedure guidelines to assist Management to solve problems in terms of guest complaints and others .
• Ensure that all enquiries are answered promptly and do necessary remark /highlight for any specific request.
• Coordinate with Front Office staff to coordinate a smooth operation.
• Responsible for facilitating efficient communications for both guests and staff both within the hotel and for external communications.
• Managing a team effectively.
  

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  Experience in the same role at least 2 years
  

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  • Degree in Business Administration, Hospitality Management, or similar.
  • Business English fluently additionally language will be considered as a plus.
  • Knowledge of Reservation PMS, (Protel is an asset)
  • Proficiency in Microsoft Office.
  • Ability to motivate and lead a team.
  • Strong attention to detail.
  • Professional attitude and appearance.
  • Ability to be proactive when issues arise.
  • Customer service attitude.